The Net Promoter Score Rebrands As “Earned Growth”
Net Promoter Score getty OBSERVATIONS FROM THE FINTECH SNARK TANK The Net Promoter Score (NPS)—the biggest example of management snake oil ever created—has finally run its course. An article titled Net Promoter Score 3.0 in the Harvard Business Review asserts: “Self-reported scores and misinterpretations of the NPS framework have sown confusion and diminished its credibility.” …
The Net Promoter Score Rebrands As “Earned Growth” Read More »